How long does it take to process a refund?

  • Updated

Important refund information and timescales

Once a refund has been agreed and processed, it can take up to 7 days to appear in your bank account.

The refund will be issued through the payment gateway you chose when purchasing your product.

Once has been processed from our side, you will receive a confirmation email informing you that the refund has gone through, and details will be given to you about when to expect the refund. This is dependent on the payment gateway chosen.

Refund timescale for different payment gateways

  • PayPal - the money will appear in your PayPal account immediately.
  • Stripe (Debit / Credit Card) - the refund payment can take up to 7 working days.
  • Klarna - any payments already made will be refunded and take up to 7 days to appear in your account, and all future instalments will be canceled.

If you're having any trouble with your refund, please contact our support team.

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