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  1. TentBox Help & Guides
  2. Support & Help

Support & Help

  • Warranty

      What is the TentBox warranty policy?

      What is the TentBox warranty policy?

      The TentBox Warranty Policy This Tentbox limited warranty only applies to physical goods purchased from either TentBo...

  • Refunds

      How long does it take to process a refund?

      How long does it take to process a refund?

      Important refund information and timescales Once a refund has been agreed and processed, it can take up to 7 days to ...

      What should I do if my refund is incorrect?

      What should I do if my refund is incorrect?

      What to do if your refund amount is wrong Sometimes mistakes happen, if you receive the incorrect refund amount plea...

  • Returns

      What is the TentBox returns policy?

      What is the TentBox returns policy?

      TentBox Returns Policy In the unlikely event that you change your mind, you can return your item/s to us for a r...

      Can I exchange my TentBox order?

      Can I exchange my TentBox order?

      How to exchange your TentBox order Exchanging a TentBox product may be possible, to do so please contact us, includi...

  • Product Problem

      I am having difficulty closing my TentBox Cargo, what do you suggest?

      I am having difficulty closing my TentBox Cargo, what do you suggest?

      Our advice for closing your TentBox Cargo The TentBox Cargo closing buckles are designed to be fairly tight to close...

  • Delivery Problem

      My TentBox has arrived damaged

      My TentBox has arrived damaged

      What to do if your TentBox arrives and the packaging is damaged It is very unlikely that a product is damaged during...

      There is something wrong or missing from my order, what should I do?

      There is something wrong or missing from my order, what should I do?

      What to do if there is something wrong with your order If there is something wrong or missing from your TentBox orde...

      My TentBox order hasn't been delivered, what should I do?

      My TentBox order hasn't been delivered, what should I do?

      What to do if your TentBox order has not been delivered Once you've received a shipping notification email, our deli...

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