Support & Help
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Warranty
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Refunds
How long does it take to process a refund?
Important refund information and timescales Once a refund has been agreed and processed, it can take up to 7 days to ...
What should I do if my refund is incorrect?
What to do if your refund amount is wrong Sometimes mistakes happen, if you receive the incorrect refund amount plea...
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Returns
What is the TentBox returns policy?
TentBox Returns Policy In the unlikely event that you change your mind, you can return your TentBox to us for a full...
Can I exchange my TentBox order?
How to exchange your TentBox order Exchanging a TentBox product may be possible, to do so please contact us, includi...
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Product Problem
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Delivery Problem
My TentBox has arrived damaged
What to do if your TentBox arrives and the packaging is damaged It is very unlikely that a product is damaged during...
There is something wrong or missing from my order, what should I do?
What to do if there is something wrong with your order If there is something wrong or missing from your TentBox orde...
My TentBox order hasn't been delivered, what should I do?
What to do if your TentBox order has not been delivered Once you've received a shipping notification email, our deli...
