Skip to main content
TentBox Help & Guides Help Centre home page Help & Guides
  • Go to TentBox.com
  • Contact Us
  • Sign in
  1. TentBox Help & Guides
  2. Support & Help

Support & Help

  • Warranty

      What is the TentBox warranty policy?

      What is the TentBox warranty policy?

      The TentBox Warranty Policy This Tentbox limited warranty only applies to physical goods purchased from either TentB...

  • Refunds

      How long does it take to process a refund?

      How long does it take to process a refund?

      Important refund information and timescales Once a refund has been agreed and processed, it can take up to 7 days to ...

      What should I do if my refund is incorrect?

      What should I do if my refund is incorrect?

      What to do if your refund amount is wrong Sometimes mistakes happen, if you receive the incorrect refund amount plea...

  • Returns

      What is the TentBox returns policy?

      What is the TentBox returns policy?

      TentBox Returns Policy In the unlikely event that you change your mind, you can return your TentBox to us for a full...

      Can I exchange my TentBox order?

      Can I exchange my TentBox order?

      How to exchange your TentBox order Exchanging a TentBox product may be possible, to do so please contact us, includi...

  • Product Problem

      I am having difficulty closing my TentBox Cargo, what do you suggest?

      I am having difficulty closing my TentBox Cargo, what do you suggest?

      Our advice for closing your TentBox Cargo The TentBox Cargo closing buckles are designed to be fairly tight to close...

  • Delivery Problem

      My TentBox has arrived damaged

      My TentBox has arrived damaged

      What to do if your TentBox arrives and the packaging is damaged It is very unlikely that a product is damaged during...

      There is something wrong or missing from my order, what should I do?

      There is something wrong or missing from my order, what should I do?

      What to do if there is something wrong with your order If there is something wrong or missing from your TentBox orde...

      My TentBox order hasn't been delivered, what should I do?

      My TentBox order hasn't been delivered, what should I do?

      What to do if your TentBox order has not been delivered Once you've received a shipping notification email, our deli...

TentBox Help & Guides Go to TentBox.com